FAQ's


 

When is new stock added to the shop?

I have a monthly shop update usually on the last Tuesday of the month. Any specials will be released at the beginning of the month in addition to the regular monthly updates.

 

Do you have a newsletter?

Yes you can sign up for the newsletter in the footer

Can I find your products anywhere else?

TLGG products can be found at:

Fluph - Project Bags

West Green Loft Yarns - Notion Cases

Yarns from the Plains - Exclusive Sheep Project Bags

Maschenwunder - Charm Stitch Markers

 

Are your photos and descriptions accurate 

Photographs of the items for sale are unedited. Descriptions are as detailed as possible. If you have any questions about any of my products for sale please do not hesitate to contact me.

 

How can I pay?

You can view payment options here

What are your returns policy?

Details of the returns process can be found here

How much is shipping?

All of the shipping details can be found here

When will my order be shipped?

All Items on the website are in stock for immediate dispatch, unless otherwise stated

Once payment has been received orders will be processed within a maximum of 5 working days. Whilst I endeavour to dispatch items as quickly as possible I work full time in the week so a next day service is unmanageable but I will send as soon as possible.

 

Where is my order?

Please remember that the postal service can get delayed 

If your order has not arrived within 28 days (UK) or six weeks (international) please contact us and I will assume it is missing. 

I can then either replace it or refund you.

 

What if my product is faulty?

If you have an issue with a fauly product please get in contact and I will look to repair, replace your product or refund you as you require

 

What if I am unhappy with my purchase?

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How do I care for my project bags?

All bags are machine washable as made of cotton, they can also be handwashed in your fav wool wash as well. 

Do not tumble dry or dry clean. 

 

I can't see what I want in your shop, It's out of stock?

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Can I place a custom order?

If you are are looking for a bag in a certain style of fabric, or in a certain theme get in contact with me and I will see what I can do for you

If you have a question that hasnt been answered above, please get in contact via email at littlegreygirl@thelittlegreygirl.com or using the contact form.